AI Chatbot & WhatsApp Automation
A 24/7 AI chatbot trained on the business — instant answers in any language, automatic lead capture, and WhatsApp follow-ups on autopilot.
Shree Tiles & Sanitary was losing enquiries every evening — customers messaged after hours and got no reply until the next day. Codthi deployed an AI chatbot on their website, trained on their catalog, prices, and FAQs, plus a WhatsApp bot that handles enquiries and follow-ups around the clock.
The Challenge
Staff could only reply during shop hours, and customers wrote in English, Hindi, and Gujarati. Enquiries went unanswered overnight, phone numbers were never collected systematically, and follow-ups depended on someone remembering to call back.
Our Solution
The chatbot answers instantly, 24/7, in whatever language the customer writes — trained on the business's own products and policies, so it responds like an experienced employee. It qualifies each visitor, captures name and phone number directly into the CRM, and the WhatsApp bot sends catalogs, quotes, and automated follow-ups until the lead converts.
Key Results
3x more leads captured from the same traffic
70% of enquiries resolved with zero staff time
Instant replies in English, Hindi & Gujarati
Automated WhatsApp follow-ups until conversion
Technologies Used
Codthi ChatBot
Claude AI
WhatsApp Cloud API
n8n
CRM Integration
“Earlier we missed every enquiry that came after 8pm. Now the bot answers in the customer's own language and their number is waiting for us in the morning.”